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Payment solutions that enhance the customer experience of hotel guests

Britannia Hotel in Trondheim, Norway is the northernmost five-star hotel in the whole world. The hotel has a total of six different restaurants and Nets provides the payment solutions to each of them.

Britannia Hotel was established over 150 years ago, so the building has a rich history of arranging events and offering its guests unforgettable experiences.– Our guests come from all age groups and segments of society. Children might come with their parents and as they grow older, keep coming back for years and years, says Ida Dønheim, who works as the Restaurant Director at Britannia Hotel.

Easy system for customers and employees

”These kinds of simple but easy solutions help us in ensuring a good customer experience.”

Because of the vast variety of different kinds of guests, it’s essential that the payment solutions are made as effortless as possible.

– Nets has provided us with a system that’s easy to understand and operate. Efficient billing helps us to keep our guests satisfied. With Nets system, they don’t need to wait for a separate bill as we can charge them with a mobile payment terminal, Dønheim says.

– These kinds of simple but easy solutions help us in ensuring a good customer experience, she continues.

Valued business partner

As Britannia Hotel wants to offer its guests superb experiences, they expect their partners to be on par with their high standards. In this respect, Nets has proven to be a worthy partner.

– Britannia Hotel wants to work with trustworthy, accountable companies. We can definitely say that Nets is one of them, Dønheim concludes.

Nets är en Nordisk betalleverantör med anor sedan 1968 och har haft bolagsnamnet Nets sedan 2010. Nets erbjuder betallösningar för fysiska butiker och onlinehandel samt finansiella tjänster för banker och kreditinsitut.
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